Refund policy

**Refund and Return Policy** At Midnight Cloak, we strive to ensure customer satisfaction with every purchase. However, due to the nature of our products and our commitment to providing the best possible service, we have established the following refund and return policy to ensure clarity and transparency. **No Refunds for Change of Mind** Please be advised that all sales are final. We do not accept returns or offer refunds for items purchased due to a change of mind. We encourage you to carefully review your order before finalizing your purchase to ensure it meets your expectations. **Defective or Damaged Products** In the unlikely event that you receive a defective or damaged product, please contact us immediately at midnightcloakofficial@Outlook.com. To expedite the resolution process, please include the following information in your email: - Order number - Description of the issue - Photographs of the damaged or defective item Upon receiving your email, our customer service team will assess the situation and, if applicable, provide instructions for returning the item. Depending on the circumstances, we may offer a replacement or store credit for the purchase price of the item, excluding shipping costs. **Exchanges** We do not offer exchanges for products purchased. If you wish to exchange an item, please follow the process outlined above for returning a defective or damaged product. Once we receive and inspect the returned item, we will issue store credit for the purchase price, excluding shipping costs, which you can use towards a new purchase. **Return Process** If you believe your situation qualifies for a return under our defective or damaged product policy, please follow these steps: 1. Contact our customer service team at midnightcloakofficial@Outlook.com with the subject line "Return Request - Order #[Your Order Number]." 2. Provide the required information as mentioned above. 3. Await instructions from our customer service team regarding the return process. Please note that we reserve the right to deny returns that do not meet our criteria or if the request is made outside the specified time frame. **Shipping Costs** Shipping costs are non-refundable. In the case of a return due to a defective or damaged product, we will provide instructions for returning the item at no cost to you. **Time Frame for Returns** To qualify for a return under our defective or damaged product policy, you must contact us within 14 days of receiving your order. We cannot accommodate return requests made after this period. **Contact Us** For any questions or concerns regarding our refund and return policy, please do not hesitate to reach out to our customer service team at midnightcloakofficial@Outlook.com. We are here to assist you and ensure your satisfaction. Thank you for choosing Midnight Cloak. We appreciate your understanding and cooperation with our refund and return policy.